Leadership and Service Management

Leadership and Service Management

An organisation requires high quality strategic leadership to ensure there is understanding of the context in which it operates and its future priorities. This will also ensure it has the capacity and capability to identify and actively engage with development opportunities to improve effectiveness and outcomes.

Leaders within the organisation set standards and provide clarity of expectation through establishment of effective reporting. They provide support and guidance ensuring accountability, transparency and ethical decision-making within all the structures, systems and processes in place across all service elements.

This standard includes the following:

  • Strategic direction and philosophy of care
  • Management arrangements
  • Business planning and service delivery
  • Managing contracts
  • Communication
  • Marketing

The CHKS Standards criteria address these elements of leadership and management through succinct criteria statements that are supported by guidance which helps the organisation understand the intent of the criteria, so that it can be applied in the local context.

Additionally, references are provided to direct further reading on the relevant topic.

Throughout the standards, the criteria are linked to key assessment frameworks including ISO 9001, the Care Quality Commission, Quality Statements, and the Health Information and Quality Authority (Ireland) National Standards.

Leadership and Service Management

Category: Leadership and Management

Price: £250.00

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Standards Consultancy and Support

We offer consultancy support and access to a tool through which you can conduct internal audits against the criteria within the standard. We offer ½ and whole day rates to enable you to maximise the benefits of these standards. For more info, please click the ‘Add to Basket’ button to add to your order and we will contact you. 

We look forward to supporting you on your quality improvement journey.

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