Patients/service users, visitors and telephone callers are dealt with courteously, efficiently, promptly and with their privacy respected.
Telecommunication systems should be managed to ensure effective back up is in place to maintain confidentiality, integrity and availability of systems.
This standard includes the following:
The CHKS Standards criteria address these elements of reception and telecommunications services through succinct criteria statements that are supported by guidance which helps the organisation understand the intent of the criteria, so that it can be applied in the local context.
Additionally, references are provided to direct further reading on the relevant topic. Throughout the standards the criteria are linked to key assessment frameworks including
ISO 9001, the Care Quality Commission, Quality Statements and the Health Information and Quality Authority, (Ireland) National Standards.
Category: Facilities and Site Services
Price: £125.00
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Facilities and Site Services
Price: £250.00
